E-commerce training for owners and their teams
Most sellers learn the trade by trial and error. We replace that with a clear curriculum: how a store runs day to day, which numbers matter and who on the team does what.
- Courses
- Team onboarding
- Workshops
What’s included
Three ways to work on e-commerce training. Each can be booked on its own or combined with other services.
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Live online, 6 sessions
Foundations course
For founders and new sellers who want a complete picture of online retail before they scale.
- How storefronts, marketplaces and payments fit together
- Catalogue, pricing and margin after platform fees
- Orders, shipping, returns and refunds from start to finish
- The weekly numbers worth tracking and how to read them
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Role-based tracks
Team onboarding programme
Get new hires working confidently in their first weeks, with training built around your own store and tools.
- Separate tracks for customer service, orders and listings
- Checklists and recorded walkthroughs of your real back office
- A short practical assessment at the end of each track
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Half-day or full-day
Specialist workshops
Focused sessions on one topic, for teams that already know the basics.
- Listing quality and marketplace search
- Promotions calendar and discount discipline
- Reading analytics and turning it into next week’s actions
How it runs
A clear sequence, so you always know what happens next and what we need from you.
Skills check
A short call and questionnaire to see what your team already knows.
Tailored plan
We shape modules, examples and exercises around your platform and products.
Live sessions
Interactive online sessions with recordings, workbooks and practical tasks.
Follow-up
A Q&A session about a month later to deal with what came up in practice.
What changes for you
- Everyone on the team works from the same playbook
- Fewer avoidable errors in orders, listings and refunds
- New starters become useful sooner
- Founders spend less time answering the same questions
Common questions
Which platforms do you cover?
The principles apply everywhere. Examples and exercises are adapted to what you use, such as Shopify, WooCommerce, PrestaShop, Amazon, eBay or Etsy.
Can training be in person?
Sessions run online by default. In-person workshops can be arranged for some locations, so ask us when you get in touch.
Do we keep the materials?
Yes. Workbooks, checklists and session recordings are yours to keep for internal use.
Ready to talk about your store?
Send a few lines about your business and what you would like to improve. We will reply by email and suggest a sensible next step.