Day-to-day operational support for online stores
When orders, stock and supplier messages pile up, growth stalls. We work alongside your team to keep the back office moving and to fix the causes, not only the symptoms.
- Monthly support
- Peak cover
- Health checks
What’s included
Three ways to work on operational support. Each can be booked on its own or combined with other services.
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Fixed hours each month
Monthly support plan
Regular hands-on help with a named contact and a clear weekly rhythm.
- Order, stock and payment checks against an agreed list
- Supplier and fulfilment partner follow-ups
- Troubleshooting stuck orders, sync errors and returns
- A monthly review call with priorities for the next month
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Sales events and holidays
Peak season cover
Extra capacity before and during your busiest weeks, so nothing falls through the cracks.
- Preparation checklist for stock, shipping cut-offs and messaging
- Daily monitoring of orders and queues during the peak
- Backlog clean-up once the rush is over
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One-off review
Operations health check
An outside look at how your store operates today, with a prioritised list of fixes.
- Order-to-delivery flow and hand-offs between people
- Stock accuracy, returns handling and partner performance
- A written report with quick wins and longer-term changes
How it runs
A clear sequence, so you always know what happens next and what we need from you.
Handover
We agree access, priorities and how we report back to you.
Weekly rhythm
Recurring checks and tasks run on a fixed schedule you can see.
Monthly review
We share what was done, what we found and what should change.
Adjust
Hours and focus are adjusted as your store and season change.
What changes for you
- Order and stock issues spotted before customers notice
- A clear record of what was checked and when
- Founders freed from routine back-office work
- Calmer peak periods with a plan in place
Common questions
Do you need access to our systems?
Yes, with the permissions you choose. We prefer separate user accounts so access can be limited and removed at any time.
Can you work with our existing team?
That is the usual set-up. We fill gaps and document what we do, so your team can take tasks over later.
What if we only need help for a few weeks?
Peak season cover and the health check are designed for short engagements.
Ready to talk about your store?
Send a few lines about your business and what you would like to improve. We will reply by email and suggest a sensible next step.